Education Department Assistant

Job Summary: 

The Education Department Assistant is responsible for providing administrative support for all tours,  events, projects, and programs through the Education department. The role has an emphasis and specialty  focus on administrative communications, event logistics, and organizational aspects of the programs for  audiences to serve Fitchburg’s community area schools, community groups and artist organizations. 

The Education Department Assistant will have a commitment to diversity, equity, and inclusion in all  aspects of their work with a high regard for customer service. FAM, with its small staff size and ambitious  programming, embodies a culture of collaboration throughout the organization. While the job description  outlines general duties and tasks for a specific position, FAM recognizes that at times, individuals will need  to assist and support the overall business needs regardless and outside of a specific position or department. 

This position requires onsite work three days per week. Evening and weekend work may be required  periodically to fulfill museum needs. 

Essential Duties and Responsibilities: 

  • Maintains department calendar to track events, programs, tours, and meeting schedules. Coordinates and schedules tours with school groups, private groups, and community groups. Coordinates details of event information including internal deadlines for team and proofing event  materials for marketing before publicizing. 
  • Communicates with participants through confirmations, reminders, and evaluative follow up. Supports the promotion of educational programs in collaboration with the Manager of Marketing. Supports the operation of events such as set ups requiring periodic evening and weekend work. Orders supplies for programs and tracks expenses. 
  • Maintains database and reports to track event program details, contacts, and mailing lists, as well  as compiles evaluative data including participation and feedback. 
  • Refreshes Learning Lounges with exhibit related educational materials for visitor engagement. Supports and contributes to program concept, development, curriculum development, and  evaluation in collaboration with Education Department staff. 

Physical Requirements:  

  • Prolonged periods sitting at a desk and working on a computer. 
  • Ability to move and lift objects and materials up to 30 pounds. 
  • Mobility to work with program participants in multiple locations in Fitchburg (occasionally.) 

Required Skills/Abilities: 

Fitchburg Art Museum Education Department Assistant 11/2022 1 

185 ELM STREET FITCHBURG, MA 01420 978.345.4207 

  • Exceptional administrative and customer service skills.  
  • Ability to collaborate, take direction, and work independently, including being able to prioritize  multiple initiatives at one time. 
  • Must have excellent communication, writing and data entry skills. 
  • Must be detail oriented and highly organized. 
  • Excellent professionalism, public speaking, and interpersonal skills required in a variety of  situations. (Interactions with students, educators, teaching artists, volunteers, and the public, and  intergenerational groups.) 
  • Good problem-solving skills and a positive, flexible attitude in a fast-paced environment. Ability to be a strong team player and to work in collaboration with others internally and externally. Computer literate (Microsoft Office suite and Altru.) 
  • A commitment to the values of diversity, equity, access, and inclusion. 
  • Ability to work onsite three days per week. 
  • Ability to work occasional evenings and weekends is required. 

Qualifications (Education, Experience, etc.): 

  • 1-2 years of professional administrative experience required.  
  • Associates Degree or equivalent experience in related field is required. 

Please note, the above job description is not designed to cover or contain a comprehensive listing of  activities, duties or responsibilities that are required of the employee for this job.  

Rate of Pay: $20 per hour – Part Time (20 hours per week)/Non-Exempt 

To Apply: 

To apply, please send a letter of interest and resume, to FAM Director of Education Susan Diachisin at  . Please attach documents to the email with the subject line: Education  Department Assistant 

About FAM 

The Fitchburg Art Museum is a catalyst for learning, creativity, and community building. We accomplish this  mission with art historical collections and exhibitions, special exhibitions of contemporary New England art,  educational programs, public art projects, community partnerships, and creative economy initiatives.  

The FAM educators are creative cultural collaborators with the community. We foster experiential learning  for people to connect with each other though art. FAM educators share the museum’s resources such as  inspiring exhibitions and objects, access to contemporary artists, and interactive learning spaces for  individual and group engagement. 

FAM is fully committed to equity in all aspects of museum practice and is a leader in the growing movement  to make art museums more relevant and responsive to their immediate communities. FAM works closely  with multiple partners to improve the quality of life and community health in our region, and we seek to  continually grow and learn from the communities that we serve.

Fitchburg Art Museum Education Department Assistant 11/2022  

185 ELM STREET FITCHBURG, MA 01420 978.345.4207 


Wednesday – Friday 12pm – 4pm
Saturday & Sunday 11am – 5pm
1st Thursday of the month 12pm – 7pm



Fitchburg Art Museum
185 Elm Street, Fitchburg, MA 01420
Phone 978.345.4207


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