BILINGUAL VISITOR SERVICES ASSOCIATE

The Fitchburg Art Museum (FAM) seeks  a responsible individual as the Bilingual Visitor Services Associate. The BVSA is the primary public face of the museum and helps to make Museum visitors feel welcome, in both English and Spanish.
The BVSA welcomes Museum guests and processes all daily admissions and gift shop sales as well as memberships, event registrations, class registrations, and group tours. The BVSA prepares daily and monthly attendance reports, in Excel and through the Altru database. The BVSA should be friendly, enthusiastic, and have an interest in art.
The BVSA may (as available) provide support at Museum special events, rentals, and other programs scheduled outside of normal business hours.
Qualifications:
• Must have excellent knowledge of both English and Spanish, written and verbal
• Exceptional customer service skills, a mature and outgoing personality, and an enjoyment for interacting with members of the public
• Detail-oriented with regards to counting money, processing sales and filling out paperwork; can manage several tasks simultaneously
• Display a positive attitude with visitors and staff members; willing to work as part of a team
• Experience with Excel, Word, data entry, and POS systems
•  Able to lift 25 pounds
• Previous employment or volunteer experience in museums or customer service a plus
20-25 hours per week. $15.00/hour
Hours: 11:30am–4:30pm, Wednesday–Friday; 10:30am-5:30pm, Saturday, plusoptional mornings and evenings for tours, meetings, and special events.
To apply: Please send the following documents by Friday, August 2nd, to acruz@fitchburgartmuseum.org: letter of interest, resume, and three references. Please attach these documents to an e-mail message with the subject line: Bilingual Visitor Services Associate. We seek to fill this position as soon as possible.
The Fitchburg Art Museum (FAM) is a catalyst for learning, creativity, and community building. FAM serves Fitchburg, Leominster, Gardner, and all of North Central MA and Fitchburg Art Museum reaches Southern NH, Greater Boston, Worcester, and all of Massachusetts with its programs.
Fitchburg Art Museum is an Equal Opportunity Employer committed to building a diverse and inclusive workforce and does not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.

Fitchburg Art Museum
185 Elm Street
Fitchburg, MA 01420
Phone 978-345-4207
Fax 978-345-2319
info@fitchburgartmuseum.org